![]() ![]() ![]() “The pandemic is creating a scramble for consumers as they face a reduced supply of new cars and significantly higher prices. The Overall Score also includes road-test performance, owner satisfaction survey results, whether a vehicle comes with key active safety systems, and results from crash tests, if applicable. To do so, the team analyzes annual CR member surveys data on a model’s reliability history, calculating the brand’s overall reliability and, if applicable, the reliability of models that use some of the same components.Ĭonsumer Reports’ analysis of new-car reliability is a key element of CR’s Overall Score, which is a holistic measure of a vehicle’s quality designed to make it easy for consumers to quickly find the best cars, SUVs, and trucks to suit their needs. ![]() Some Hyundai, Kia, Subaru, and Toyota models continue to have problems due to technologically advanced, and complex, transmissions.ĬR’s auto statisticians calculate reliability ratings for every major mainstream car, minivan, SUV, and truck on the market, even ones that are brand-new and redesigned for 2021.Complex electronics are their Achilles Heel, at least for now. High-end electric-powered Sport Utility Vehicles are among the least reliable vehicles, but NOT because of their relatively simple powertrains.Despite their complexity, hybrids and plug-in vehicles are among the most reliable models.Other highlights from CR’s influential annual report include the following: “Buying a reliable vehicle can help ensure that you’ll be able to hit the road when you need to, and not worry about getting stuck waiting on parts for repairs.” “With new-car prices at all-time highs and a shortage of vehicles on dealers’ lots, it’s more important than ever to consider reliability when you invest in something new,” said Jake Fisher, senior director of auto testing at Consumer Reports. Owners reported everything from transmissions needing replacement after as little as 5,000 miles to display screens that required hardware replacement and misaligned tailgates and doors. The survey findings were announced at an online news conference before the Detroit-based Automotive Press Association today. The 2021 Auto Reliability Report is based on data collected from CR members about their experiences with more than 300,000 vehicles in the annual surveys. ![]()
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